Case Studies

State of Montana Modernization Project

In 2017, Montana's Department of Public Health & Human Services contracted with JUMP to provide solutions for Montana's modernization project.  Systems for Senior and Long Term Care needed replacement in order to provide Montana with web based, modern database solutions.

Adult Protective Services migrated from a legacy solution to LEAPS.  Because LEAPS is an easy to use system, training and implementation were quick.  A few months later, Montana and JUMP began making plans for implementation of LEAPS for Legal Services Developer and LEAPS for Ombudsman.

Within a short time, the systems were communicating with the BOUNDS incident reporting portal where Long Term Care Facilities began submitting centralized, electronic incident reports which automatically cross reported to Ombudsman and APS programs.  This low cost system solved a long standing issue with consistent incident reports reaching both APS and Ombudsman.  In addition, the facility administrators gained a reporting tool to verify compliance with reporting standards.

In 2019, Capstone went live as Montana's solution for Older Americans Act programs and NAPIS reporting.  The system includes an ADRC component and replaced three legacy systems in use in Montana.  A large undertaking with a migration of data from three databases revealed expected duplication of data.  However, the effort to consolidate the system also created standardization and solved many of Montana's issues in receiving consistent and timely reporting of service units from providers.

In 2020, an additional product was implemented to close the loop in inter-agency and intra-agency collaboration.  JUMP's Program Portal gave the programs the ability to cross report directly and securely to other programs.  Documents and communications can be shared and attached directly within the case saving investigators time and enhancing the quality of investigation through collaboration and MDT.

Recently, LEAPS and Capstone were interfaced to submit service referrals from APS to Montana's ADRC.  When the APS investigator makes a referral and indicates the client's acceptance, the system looks at the client's location and sends the referral to the ADRC office serving the client's location.  The system passes contact information for the client and/or the primary contact for the client allowing the ADRC to initiate a needs assessment with provider referrals.  APS will receive a report of services initiated which will close the feedback loop and allow the program to track service referrals as an effective component of the intervention.  The new system is set to pilot in Area IV in the coming weeks with a statewide rollout soon after.

Provider Orientation Portal

Riverside County California, contacted JUMP Technology Services in 2018 to determine if JUMP could provide a solution to address problems with the enrollment process for IHSS providers in Riverside County.  One of the components of the process was a "provider orientation" which involved scheduling the provider to view a state produced video at the county's office.  Riverside wanted to publish the videos online with tracking that the provider met the requirements along with the additional requirements.  JUMP's system, BOUNDS was already in use by provider licensing and management programs in Montana and Idaho.  With a minor modification, the system was connected to video streaming which providers can view on desktop or mobile devices.  The system was launched in February of 2020.  By late March, 2020, the COVID19 shut downs caused a crisis for other counties who had not already moved online.  In a few short months, BOUNDS was serving nine counties solving more than just the COVID19 issue.  The solution has been white labeled as the Provider Enrollment and Registry System (PEARS).  

Idaho Residential Assisted Living Facility Program

In 2015, JUMP Technology Services was awarded the provider licensing and enforcement system for Idaho's RALF program.  The system includes program, provider, and public modules to assist the program in monitoring provider compliance with facility licensing standards.  Using an innovative approach to reveal non-compliance in a publicly searchable tool, the system has been credited with doing more for facility compliance than any enforcement measure because gold and silver award winning facilities are visible in the list along with providers that have frequent noncompliance.  Gold and silver awards are issued to facilities with a number of clean survey cycles.

The system includes a training module for facility administrators and staff, making online registration and publishing of CEU certificates electronically through the provider portal.  The system will soon be integrated with self service online courses and certificate publishing. 

Learn more about Idaho's implementation. 

SDM Integration in LEAPS

LEAPS customers utilizing SDM intake have their tool built into LEAPS.  Using a streamlined process to capture the decision markers and scoring of the SDM intake, the investigation can be screened out or assigned to staff as an investigation.  The integration prevents duplication of effort while allowing the program to reflect accuracy in community reporting counts.  The integration project is under $20,000 and takes roughly 12 weeks for customers who have an existing SDM product from NCCD.  Contact us to learn more.

Utah APS Portal

With Utah's recent Financial Exploitation grant, the program began involving forensic accountants on financial exploitation cases.  The program needed a secure way to share documentation from inside of LEAPS.  Leveraging our Program Portal, Utah is able to publish documents to the accountants via the secure portal.  The portal is easy to use and takes less than 6 weeks to implement the integration.  The system costs $10,000 annually and saves APS programs time while securing the documentation.  This portal, also in use in Montana, is capable of cross reporting.